Your privacy matters to us. This Privacy Policy explains what information Email4Marketing (“we,” “us,” or “our”) collects when you visit our website or contact us, how we use it, who we share it with, and the choices you have. By using our website at email4marketing.com you agree to the practices described below.

The Short Version

We collect only what we need to reply to you and run our services. We do not sell your personal information. You can ask us to access, correct, or delete your information, and you can unsubscribe from our emails at any time.

Information We Collect

Information You Give Us

When you fill in our contact form, email us, or speak with our team, you may give us your name, email address, phone number, company name, the service you are interested in, and any details you include in your message. If you become a client, we also collect the information needed to deliver and bill for our services, such as billing contact details and the email lists, content, and account access you choose to share with us.

Information Collected Automatically

When you visit our website, our systems and the tools we use may automatically record technical information such as your IP address, browser type and version, device type, operating system, referring page, the pages you view, the time and date of your visit, and how long you stay. This helps us keep the site secure, understand how it is used, and improve it.

Information From Email Interactions

If you subscribe to emails from us, we may record whether you open our messages and which links you click. We use this to understand which topics are useful and to improve our content.

How We Use Your Information

We use personal information only for purposes that are connected to running our business and serving you. These include:

  • Responding to enquiries — answering questions and following up on messages you send us.
  • Providing our services — planning, building, sending, and reporting on email marketing for our clients.
  • Managing our relationship with you — contracts, invoices, support, and service updates.
  • Sending emails you asked for — newsletters, guides, and updates, with a clear way to unsubscribe.
  • Improving our website and services — analysing usage and feedback to make things better.
  • Keeping things safe and lawful — preventing fraud and abuse, enforcing our terms, and meeting legal obligations.

Where privacy laws require us to have a legal basis, we rely on one or more of the following: your consent (for example, when you subscribe to our emails); the need to perform a contract with you or take steps before entering into one; our legitimate interests in running and improving our business, provided these are not outweighed by your rights; and legal obligations we must meet.

Cookies and Similar Technologies

Cookies are small text files stored on your device. We and our service providers may use cookies and similar technologies to make the website work properly, remember your preferences, and understand how visitors use the site.

  • Essential cookies — needed for the website to function and stay secure.
  • Analytics cookies — help us see which pages are popular and how people move around the site.
  • Preference cookies — remember choices such as your settings.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

How We Share Information

We do not sell your personal information. We share information only in the following limited situations:

  • Service providers — trusted companies that help us operate, such as website hosting, email delivery platforms, analytics, form handling, payment processing, and customer-support tools. They may use your information only to perform services for us and are expected to protect it.
  • Professional advisers — lawyers, accountants, and insurers where needed.
  • Legal and safety reasons — when required by law, court order, or government request, or to protect the rights, property, or safety of our business, our clients, or others.
  • Business changes — if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, and we will tell you if your information becomes subject to a different policy.
  • With your consent — in any other case where you have agreed to the sharing.

Email Communications and Your Choices

We send marketing emails only to people who have asked to receive them or with whom we have a lawful relationship. Every marketing email includes an unsubscribe link, and we honour unsubscribe requests promptly. You can also contact us at any time to be removed.

Please note that even if you unsubscribe from marketing emails, we may still send service-related messages, such as replies to your enquiries or notices about an active client agreement.

Information We Handle on Behalf of Clients

When we manage email programs for clients, we may process the personal information of our clients’ subscribers and customers. In that situation the client decides why and how the information is used, and we act as their service provider. We handle this information only on the client’s instructions, keep it confidential, and protect it with appropriate safeguards. If you are a subscriber to one of our clients and want to exercise your rights, please contact that business directly.

How Long We Keep Information

We keep personal information only for as long as we need it for the purposes described in this policy, to meet legal, tax, and accounting requirements, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete it or anonymise it.

How We Protect Information

We use reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access, including secure connections, access controls, and careful selection of service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take our responsibility seriously and act promptly if a problem occurs.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access — ask what personal information we hold about you and receive a copy.
  • Correction — ask us to fix information that is inaccurate or incomplete.
  • Deletion — ask us to delete your information, subject to legal exceptions.
  • Restriction or objection — ask us to limit or stop certain uses of your information.
  • Portability — ask for your information in a commonly used format.
  • Withdraw consent — stop at any time any processing that relies on your consent.
  • No discrimination — we will not treat you unfairly for exercising your rights.

California and Other U.S. State Residents

Residents of California and certain other U.S. states have specific rights under state privacy laws, including the right to know what personal information is collected, to request deletion or correction, and to opt out of the sale or sharing of personal information. As stated above, we do not sell personal information and we do not share it for cross-context behavioural advertising.

Visitors From the European Economic Area and the United Kingdom

If you are located in the EEA or the UK, you also have the right to lodge a complaint with your local data-protection authority. To exercise any of your rights, contact us using the details below. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the higher age required in your location). If you believe a child has given us personal information, please contact us and we will delete it.

International Transfers

We are based in the United States, and our service providers may process information in the United States or other countries. Where information is transferred across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

Third-Party Websites

Our website may mention or link to third-party websites and services. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “last updated” date at the top of this page and, where the changes are significant, provide additional notice. We encourage you to review this page periodically. You may also wish to read our Terms & Conditions, which apply when you use our website and services.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your information is handled, please reach out:

We aim to respond to privacy requests within a reasonable time and in line with the law that applies to you.